Return and Refund Policy

Effective Date: 10-402025

At Eye Vision Optical Shop, your satisfaction is our priority. We aim to provide high-quality products and excellent service. If you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Return

We accept returns under the following conditions:

Return requests must be made within 7 days of receiving the product.
The item must be unused, in its original condition, and in original packaging (including cases, cloths, and tags).
A valid proof of purchase or order number must be provided.

2. Non-Returnable Items

The following products are not eligible for return or refund:

Prescription lenses (custom-made)
Contact lenses (opened or used)
Items marked as final sale or clearance
Products damaged due to misuse or negligence

3. Exchange Policy

Exchanges are accepted only for non-prescription eyewear and accessories.

If you’d like a different size or color (if available), please initiate the exchange within 7 days.

4. Refund Process

Once your returned item is received and inspected:

You’ll be notified via email about the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 7–10 business days.

5. Return Shipping

Return shipping charges are the responsibility of the customer unless the product is defective or the wrong item was sent.
In case of damage or incorrect item received, we will arrange for free return pickup or issue a return label.